Shipping & Delivery Policy

All ThatsEGO masks are handcrafted fresh after your order. We do not keep pre-made stock — this ensures every mask is made with the highest quality and zero compromise. Since each mask is made to order, there is no dead stock waste.

2. Order Processing Timeline

📦

Order Received

You receive an order confirmation via email/WhatsApp

🎨

Handcrafting (5-7 Business Days)

Your mask is handcrafted by skilled artisans — stitched, embellished, and quality-checked

✅

Quality Check & Packing

Final quality inspection and secure packing for safe delivery

🚚

Shipped via BlueDart Express (2-4 Business Days)

Your order is handed over to BlueDart for express delivery across India

🏠

Delivered to Your Door

Total estimated delivery: 7-10 business days from order date

3. Shipping Partner

We ship all orders via BlueDart Express — one of India's most trusted courier services. You will receive a tracking number via email/WhatsApp once your order is shipped.

4. Shipping Charges

5. Delivery Area

We currently deliver across all of India wherever BlueDart services are available. International shipping is not available at this time.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via WhatsApp/email. You can track your package at bluedart.com/tracking.

7. Delivery Issues

If your order is delayed, lost, or damaged during shipping, please contact us immediately:

We will work with BlueDart to resolve the issue and ensure you receive your order.